Shipping
Our shipping prices are based on the value of the items in your order and on the service level you choose. When calculating your total shipping time, please keep in mind that the day the package is shipped or picked up from our warehouse is not considered the first business day; start counting business days from first full day that the package is “in transit” to you.
Note: business days are Monday through Friday, excluding weekends and Federal holidays.
Economy: Ships within 9 days, arriving 10 business days after the order was placed.
Standard: Ships within 5 days, arriving 6 business days after the order was placed.
Preferred: Ships within 3 days, arriving 4 business days after the order was placed.
Expedited: Ships within 2 days, arriving 3 business days after the order was placed.
Express: Ships within 1 day, arriving 2 business days after the order was placed.
Items shipping directly from the vendor / artist and items on backorder will take longer, and this difference is noted on the item page. We’ll let you know throughout the checkout process if you’ve chosen one of these items before you pay for your order.
Returns
To return an item to us, follow the directions listed on the return exchange form included with your order. If you don’t have this form available, you can download one by clicking here.
For items that are damaged, defective or not what you ordered, please contact us so we can best serve you and provide you with return instructions. Items that are made-to-order cannot be returned.